These terms apply when you use What Cleaner. They're written in plain English on purpose — no clever bits, no hidden gotchas. If anything is unclear, email us and we'll explain.
1. The service
What Cleaner is a customer-management tool for window cleaners. We give you a place to store customer details, schedule jobs and mark them paid. We host the software and keep it running.
2. Your account
You're responsible for keeping your login details safe and for what happens on your account. Tell us as soon as possible if you think someone else has got in.
3. Free trial & payment
New accounts get a 14-day free trial — no card needed. After that, access is £19 per month, billed in advance through Stripe. We'll email you before each charge, and you can cancel anytime from your account page.
4. Cancelling & refunds
You can cancel anytime from your account page. Cancelling stops the next renewal — you keep access until the end of the period you've paid for. If something has gone wrong and you'd like a refund, email us within 30 days of renewal.
5. Your data
Your customer list is yours. You can export it to CSV at any time. If you cancel, we keep your data on ice for 30 days in case you come back, then delete it.
6. Acceptable use
Don't use What Cleaner to send spam, store data you don't have the right to store, or try to break the service. We may suspend accounts that do.
7. Uptime & bugs
We aim for the service to be available 24/7 but we don't promise perfect uptime — software has bugs and providers have outages. We back up your data nightly so you can recover quickly.
8. Liability
We're a small UK business. Our liability to you for any claim is capped at what you've paid us in the last 12 months. We're not liable for losses we couldn't reasonably have predicted.
9. Changes
We might update these terms over time. If we make a meaningful change we'll email account holders at least 14 days before it takes effect.
10. Governing law
These terms are governed by the laws of England & Wales.
Contact
Questions? Email [email protected].