Legal Document

Terms of Service

Your agreement with whatcleaner

Effective: 1 January 2025 | Version 1.0 | ~15 min read
Table of Contents
Privacy Policy Cookie Policy DPA

Important: Please Read Carefully

By creating an account or using whatcleaner, you agree to be bound by these Terms of Service, our Privacy Policy, Cookie Policy, and Data Processing Agreement. If you do not agree to these terms, do not use the Service.

In these Terms of Service:

  • "Service" means the whatcleaner web application and all associated services, features, and functionality.
  • "Provider", "We", "Us", "Our" refers to whatcleaner, a trading name.
  • "User", "You", "Your" refers to the individual or business entity accessing or using the Service.
  • "Customer Data" means any data you input, upload, or store within the Service relating to your business customers.
  • "Subscription" means the paid access period to the Service.

2.1. whatcleaner provides a Software-as-a-Service (SaaS) platform designed to assist cleaning service businesses with:

  • Customer relationship management
  • Booking scheduling and management
  • Payment tracking and invoicing
  • Automated email communications
  • Business reporting and analytics

2.2. The Service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the suitability of the Service for any particular purpose.

2.3. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, and without liability to you.

Transparency Notice

whatcleaner is developed and operated as a technology venture. The operators may also be involved in the cleaning services industry. This software is provided as a standalone commercial product. Your use of the Service is independent of any other business relationships, and the Service is offered on equal terms to all users regardless of industry affiliation.

4.1. To use the Service, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding contracts
  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your account information

4.2. You are solely responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach

4.3. We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion, without notice or liability.

5.1. Free Trial: We may offer a free trial period. At the end of any trial, you must subscribe to continue using the Service. We reserve the right to modify or discontinue trial offers at any time.

5.2. Subscription Fees: Current pricing is displayed on our website. All fees are quoted in GBP and are exclusive of VAT where applicable.

5.3. Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled. By subscribing, you authorise us to charge your payment method on a recurring basis.

5.4. Payment Processing: Payments are processed by Stripe. Your payment information is handled directly by Stripe in accordance with PCI-DSS standards. We do not store your complete payment card details.

5.5. Refund Policy: Subscription fees are generally non-refundable. Refund requests may be considered at our sole discretion on a case-by-case basis. No refunds will be provided for partial months or unused features.

5.6. Price Changes: We reserve the right to modify pricing at any time. Price changes will take effect at your next renewal period following reasonable notice.

5.7. Failed Payments: If payment fails, we may suspend or restrict access to the Service until payment is received. We are not liable for any consequences arising from service interruption due to payment failure.

6.1. You agree NOT to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Transmit malicious code, viruses, or harmful software
  • Attempt to gain unauthorized access to any systems or data
  • Interfere with or disrupt the integrity or performance of the Service
  • Engage in any form of automated data collection without authorization
  • Send unsolicited communications or spam through the Service
  • Impersonate any person or entity
  • Store or transmit content that is unlawful, defamatory, or infringes intellectual property rights
  • Resell, sublicense, or commercially exploit the Service without authorization

6.2. We reserve the right to investigate and take appropriate action against any suspected violations, including removal of content, suspension of accounts, and reporting to law enforcement authorities.

7.1. Your Data: You retain ownership of Customer Data you input into the Service. By using the Service, you grant us a limited, non-exclusive license to use, process, and store your data solely for the purpose of providing the Service.

7.2. Your Responsibilities: You are solely responsible for:

  • The accuracy, quality, and legality of Customer Data
  • Ensuring you have all necessary rights and consents to input data into the Service
  • Compliance with all applicable data protection laws in relation to your customers
  • Maintaining appropriate backups of your data

7.3. Our Intellectual Property: The Service, including all software, design, text, graphics, logos, and other materials, is owned by us or our licensors and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service.

7.4. Feedback: Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to you.

8.1. By registering for the Service, you consent to receive:

  • Essential transactional emails (account verification, password resets, payment receipts)
  • Service announcements and updates
  • Onboarding assistance communications via email and/or telephone

8.2. Legal Basis: These communications are necessary for contract performance (GDPR Article 6(1)(b)) and our legitimate interests in providing customer support (Article 6(1)(f)). They are not marketing communications.

8.3. You may opt out of non-essential communications through your account settings, however essential service communications cannot be disabled while your account remains active.

9.1. We aim to provide reliable access to the Service but do not guarantee uninterrupted or error-free operation.

9.2. We may perform scheduled maintenance which may temporarily affect availability. Where practicable, we will provide advance notice of planned maintenance.

9.3. Support is provided via our help centre and contact form on a reasonable endeavours basis. We do not guarantee response times or resolution of all issues.

9.4. We are not responsible for any downtime, data loss, or service interruption caused by factors outside our reasonable control, including but not limited to internet connectivity issues, third-party service failures, or force majeure events.

10.1. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT

10.2. We do not warrant that the Service will meet your specific requirements, operate without interruption, be error-free, or that defects will be corrected.

10.3. You acknowledge that the Service is a tool to assist business management and is not a substitute for professional business, legal, financial, or tax advice.

11.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or business
  • Loss of data or data corruption
  • Loss of goodwill or reputation
  • Cost of procurement of substitute services
  • Any other intangible losses

(b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

  • The amounts paid by you to us in the twelve (12) months preceding the claim, OR
  • One hundred pounds sterling (£100)

11.2. These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

11.3. Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded by law.

12.1. You agree to indemnify, defend, and hold harmless the Provider and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable laws or third-party rights
  • Any Customer Data you input, store, or transmit through the Service
  • Any dispute between you and your customers

13.1. By You: You may cancel your subscription and terminate your account at any time through your account settings. Cancellation takes effect at the end of the current billing period.

13.2. By Us: We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including but not limited to:

  • Breach of these Terms
  • Suspected fraudulent, abusive, or illegal activity
  • Non-payment of fees
  • Extended periods of inactivity
  • Our decision to discontinue the Service

13.3. Effect of Termination: Upon termination:

  • Your right to access the Service ceases immediately
  • We may delete your Customer Data after a reasonable retention period (typically 30 days)
  • You remain liable for any outstanding fees
  • Provisions that by their nature should survive termination shall remain in effect

13.4. We are not liable to you or any third party for any termination of your access to the Service.

14.1. Informal Resolution: Before initiating any formal dispute proceedings, you agree to first contact us and attempt to resolve any dispute informally for a minimum period of thirty (30) days.

14.2. Limitation Period: Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the cause of action arises, or such claim shall be permanently barred.

14.3. Waiver of Class Actions: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

15.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.

15.2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.3. If you are a consumer, you may also be entitled to bring proceedings in the courts of your country of residence.

16.1. Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, and DPA, constitute the entire agreement between you and us regarding the Service.

16.2. Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.3. Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4. Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5. Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

16.6. No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.

17.1. We reserve the right to modify these Terms at any time. Material changes will be notified via email or prominent notice within the Service at least fourteen (14) days before taking effect.

17.2. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

17.3. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription.

For questions about these Terms of Service, please contact us via the help form on our help page.

Document Version: 1.0 | Effective: 1 January 2025

By using whatcleaner, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.