We take your privacy seriously and we keep things simple. We collect what we need to run the service, nothing more. We don't sell your data and we don't share it with advertisers.
Who we are
What Cleaner is a UK-based software service run by a small team. We're the data controller for the information you give us. Contact: [email protected].
What we collect
- Account details: your name, email, business name and password (stored hashed).
- Customer data you enter: the customer list, addresses and job history you create inside the app.
- Payment details: handled by Stripe — we never see your card number.
- Basic usage logs: IP address, browser, pages visited — for security and debugging.
Why we collect it
To run the service, take payment, keep your account secure, and answer your support emails. That's the whole list.
Who we share it with
Only the providers we need to run the service:
- Stripe — for payments.
- Resend — for transactional email (welcome, password reset, receipts).
- Our hosting provider — UK-based servers and backups.
We never sell your data. We don't share it with advertisers or marketing networks.
How long we keep it
While your account is active, we keep the data you put in. If you cancel, we hold it for 30 days in case you come back, then delete it. Payment records are kept longer where the law requires.
Cookies
We use a single essential session cookie to keep you logged in. No analytics cookies, no tracking pixels, no third-party cookies.
Your rights
You have the right to see what we hold about you, correct anything wrong, export it, or have it deleted. Email [email protected] and we'll sort it within 30 days.
Security
Passwords are hashed with bcrypt. All traffic is HTTPS. Data is encrypted at rest. We back up nightly to a separate UK region.
Changes
If we update this policy in a meaningful way we'll email account holders. The "last updated" date at the top will always reflect the current version.